1. Scan the QR code in or on any Riviera Creek product
Follow these steps to start collecting rewards:
Rewards
Each scan earns you 1,000 reward points!
48,000 points = $25 gift card
96,000 points = $50 gift card & 12,000 bonus points
144,000 points = $75 gift card & 36,000 bonus points
Loyalty Program FAQs
What’s in it for YOU?
What is the Riviera Creek loyalty program?
Think of our loyalty program as a VIP club where you get perks for being awesome and choosing us. Earn points or rewards every time you buy or engage with our brand. It’s like getting a high-five with every purchase!
How do I join the loyalty program?
Joining is a breeze! Sign up on our website here or by using your phone’s camera to scan a loyalty point card found in any of our products. Boom, you’re in!
I have all these loyalty cards, now what?
Ah, the age-old loyalty card conundrum! Fear not, my friend, for we have a magical solution—cue the drumroll—*scan the QR code! * Just whip out your phone, give that code a little boop with your camera or QR scanner app, and ta-da! All those loyalty cards are now neatly tucked away in the digital realm, ready to be unleashed whenever you need ’em. It’s like organizing your sock drawer, but way more satisfying! Just make sure you’re using the same email and phone number you signed up with, so you get to enjoy all those juicy rewards.
What are the benefits of the loyalty program?
Oh, we’ve got goodies:
– Earn points with every purchase—use those points for e-gift cards to your favorite retailers.
– Score special gifts and surprises
Do you have an app?
Yes! But you can’t get there through the app store. Here’s what you need to do:
For iPhone users:
- Open your wallet in your internet browser.
- Select the “add to” button on the toolbar of your browser. It should look like a square with an arrow inside pointing upward.
- Scroll down and select “add to home screen”.
For Android users:
- Open your wallet in your internet browser.
- Tap the menu icon (3 dots in upper right-hand corner) and tap Add to home screen.
How do I earn points?
It’s a piece of cake! Make purchases or take part in our awesome promos. Each action earns you points—collect ‘em and cash ‘em in for rewards.
How do I redeem my points?
Ready to cash in on those points? Just log in to your account on our website or app, head to the My Rewards section, and under your points you’ll see a link that says, “Convert points to gift card”. Click and choose the gift card amount you’d like to exchange your points for, agree to the terms and submit! Voilà! Now hurry to your inbox and find that sweet reward! Follow the steps in that email and claim your card at any of the participating retailers. If this wasn’t helpful enough, we’ve added step-by step instructions on how to redeem your points here.
I redeemed my points, now where is my gift card?
Never fear, help is here! 🎉 Once you’ve traded your points for a gift card (you did follow those steps above, right?), you should get an email from [email protected]. Didn’t see the email? No worries, it might be chilling in your spam or junk folder. It happens, even though we wish it didn’t.
So, here’s the plan:
- Check your email. If it’s not in your inbox, dive into that spam or junk folder.
- Found the email? Awesome! Follow the link inside to claim your e-gift card.
- Log in or create an account, if you haven’t already.
- Pick a participating retailer. Exchange your card and boom—you’re ready to shop!
That’s the quick rundown.
Can I use my rewards at a dispensary?
Not now. Currently, state regulations prohibit the use of gift cards for cannabis purchases. If this changes, our loyalty members will be the first to know!
Do my points expire?
Nope, your points are here to stay! Think of them as that one friend who never leaves the party—they’re always around, ready to help you snag those sweet rewards. So, go ahead and rack ’em up without worrying about a ticking clock!
Can I transfer my points to someone else?
No, points are like your toothbrush—non-transferable. They’re for your account only.
How can I check my points balance?
Keeping tabs on your points is a cinch! Log in to your account on our website or mobile app, and your points balance will be right there on your dashboard.
I’m missing points from a recent scan! What gives?
It may take up to 24 hours for points to show in your wallet. If you’re looking for points from a monthly promotion, we usually reward those at the beginning of the month following the end of the promotion. Either way—don’t worry, they’re on the way!
I’m still missing points. Where are they?
Oh no, did some points pull a Houdini on you? Don’t worry, we’ve got you covered! Just reach out to our customer support team here, and we’ll investigate the case of the vanishing points. We’ll have those sneaky points back in your account faster than you can say “abracadabra”!
Help! I’m not getting your texts!
No worries, we got you! If you previously opted out of receiving our texts, please text START to (888) 656-0348 to opt back in before signing up. Visit your profile wallet and be sure to update your communication preferences so you don’t miss any important RC Loyalty Program news!
I can’t log in to my account! Can you help?
Sure. While we don’t have access to your password for safety and security reasons, you can always reset your password here.
Step-By-Step Instructions to Claim Your e-gift card.
The email you received should’ve had a card number and a pin, and a link to select the reward card of your choice from 50+ retailers.
- Find the email you received from [email protected] and click the link that says open e-gift card.
- The next page will show you your card and PIN information, click exchange now.
- If you already have an account, log in here. If you do not have one, register for one. Hit the check mark box next to “I consent to receive exclusive….”, then click create account.
- The next page will show you the card number and a pin number. Enter that from step 2. Then hit load card.
- Hit load brands. There you’ll be able to see the current retailers.
- Select the one you would like to receive an e-gift card for.
- Once you select a retailer, you’ll get a page to swap the card. It will automatically default to the amount you have available. Click the checkmark box next to “I agree to the following terms and conditions”. Then click next.
- You’ll be asked if you really want to swap this card. If you do, hit proceed with swap. If you do not want that retailer or want to choose another, hit cancel swap, and then repeat step 7.
- Once you proceed to swap, you’ll get another email from Riviera Creek with the actual e-gift card from the retailer that you’ve selected.
- The email will contain a link to the retailer page, each page will be different, so you’ll need to follow those directions to get the credits.
