How Does it Work?
01
Scan the QR Code
02
Claim Your Points
03
Create an Account
04
Accumulate Points
Join today and earn points with every purchase. Redeem Riviera Creek points for gift cards.
Scan and Earn Points!
48,000 points
96,000 points
144,000 points
Riviera Creek Loyalty Program
FAQ's
What is the Riviera Creek Loyalty Program?
The Riviera Creek Loyalty Program is our way of rewarding customers for choosing Riviera Creek products. Each participating product includes a loyalty card with points that can be added to your account and redeemed for gift cards and other available rewards.
How do I add points to my account?
Each participating Riviera Creek product includes a loyalty card with a unique alphanumeric code. Log into your loyalty account through the app or website and manually enter the code exactly as it appears on the card.
Codes are case-sensitive and contain both letters and numbers, so it’s important to enter each character correctly.
I forgot my password. How do I reset it?
Use the password reset option on the loyalty login screen and follow the instructions sent to your registered email address.
How do I join the loyalty program?
Joining is easy and free! You can register directly through the Riviera Creek Loyalty App or use the “Join Our Loyalty Program” link on our website.
Do I need to download the new app?
No. While we recommend downloading the new app for faster point tracking, easier gift card redemption, and additional opportunities to earn points, you can continue using the web-based loyalty program.
I'm already a loyalty member. Do I need to create a new account?
No. If you’re already a Riviera Creek Loyalty member, your existing account will work with the new app. Simply log in using your existing account information. There’s no need to create another account.
Will my existing points and rewards appear in the new app?
Yes! Your existing loyalty points and rewards will be available in the new app. You won’t lose your accumulated points or rewards by switching from the web-based program.
Where can I find my loyalty card?
Loyalty cards are included inside participating Riviera Creek product packaging. Be sure to check your packaging before discarding it.
How do I check my point balance?
You can view your available loyalty points by logging into the Riviera Creek Loyalty App or your web-based account.
How long does it take for points to appear in my account?
Points entered through the new Riviera Creek Loyalty App will appear faster than points entered through the web-based program. When using the web-based program, please allow up to 24 hours for your points to appear.
What should I do if my points aren't showing up?
First, check that your loyalty code was entered correctly. Remember that codes are alphanumeric and case-sensitive. If you’re using the web-based program, allow up to 24 hours for points to appear. If they’re still missing, contact us at loyalty@rivieracreek.com with the details of your loyalty card.
What if my loyalty card says it's already been redeemed?
In many cases, this message appears because the alphanumeric code wasn’t entered correctly, rather than because the card was actually used.
Loyalty codes are case-sensitive, and some letters and numbers can look very similar. For example, the letter O and the number 0, or the letter I and the number 1, can easily be confused.
Double-check every character and enter the code exactly as it appears on your card. If you continue receiving the message, email loyalty@rivieracreek.com with a clear photo of your loyalty card so we can investigate.
What if my product didn't include a loyalty card?
Email loyalty@rivieracreek.com with a copy of your purchase receipt and a photo of the back label of your Riviera Creek product. We’ll review the information and help determine the next steps.
Do my loyalty points expire?
No! Riviera Creek Loyalty Points never expire.
Are there other ways to earn points?
Yes! In addition to collecting points from Riviera Creek products, loyalty members may have opportunities to earn bonus points through special promotions and activities. Download the app and watch for our emails and texts for the latest opportunities.
How do I redeem my loyalty points?
Log into your loyalty account through the app or website and select the gift card denomination you’d like to redeem: $25, $50, or $75.
Once you’ve redeemed your points, you’ll receive an email from Riviera Creek/Birchmount containing a gift card number, PIN, and a link to AnyCard, our gift card redemption platform.
You’ll use that information on AnyCard to select the retailer where you’d like to use your gift card.
How many points do I need to redeem a gift card?
The current redemption levels are:
$25 Gift Card: 48,000 points
$50 Gift Card: 96,000 points
$75 Gift Card: 144,000 points
These redemption levels are the same whether you use the mobile app or web-based loyalty program.
How do I access my rewards wallet?
You can access your rewards wallet directly through the Riviera Creek Loyalty App or by selecting “View Your Rewards Wallet” on our website.
How do I use my gift card once I've redeemed my points?
After redeeming your loyalty points, you’ll receive an email from Riviera Creek/Birchmount with a gift card number, PIN, and a link to AnyCard.
Follow these steps:
- Open the email from Riviera Creek/Birchmount.
- Click the link to AnyCard.
- Create an AnyCard account if you don’t already have one.
- Enter the gift card number and PIN provided in your email.
- Browse the available retailers and select the gift card you’d like.
- Follow the instructions to complete your redemption.
AnyCard is the platform we use to allow customers to select gift cards from participating retailers.
How will I receive my gift card?
After redeeming your points, you’ll receive an email from Riviera Creek/Birchmount with your gift card number, PIN, and a link to AnyCard. You’ll use that information to select your preferred retailer’s gift card.
I redeemed my points but haven't received my gift card email. What should I do?
First, check your spam or junk folder for an email from Riviera Creek/Birchmount. If you still can’t find it, contact loyalty@rivieracreek.com with the email address associated with your loyalty account and the details of your redemption.
Where can I use my gift cards?
The Riviera Creek Loyalty Program offers gift card options from more than 80 different retailers through AnyCard. Once you’ve redeemed your points, you can select the participating retailer of your choice.
Gift cards are subject to the terms and conditions of the selected retailer.
Can I redeem my points for Riviera Creek merchandise?
Yes! Riviera Creek Couture is now one of the available gift card options through our loyalty program. You can use your points to select a Riviera Creek Couture gift card and shop for Riviera Creek merchandise.
Can I use my gift card at a dispensary?
No. Riviera Creek Loyalty gift cards cannot be used at dispensaries or to purchase cannabis products.
What should I do if I'm having trouble redeeming my gift card?
First, make sure you’re entering the correct gift card number and PIN from your Riviera Creek/Birchmount email into AnyCard.
Once your gift card balance has been transferred to AnyCard, Riviera Creek can no longer directly assist with redemption or account issues on that platform. However, you’re welcome to email us at loyalty@rivieracreek.com, and we’ll be happy to help point you in the right direction.
I'm having trouble logging into my account. What should I do?
Make sure you’re using the email address associated with your loyalty account and that your login information is correct. If you’ve forgotten your password, use the password reset option. If you still can’t access your account, contact loyalty@rivieracreek.com.
Can I access my loyalty account from more than one device?
Yes. You can access your loyalty account through the new mobile app or the web-based program using your existing account information.
How do I update my account information?
Log into your loyalty account to review the account settings available to you. If you’re unable to update your information, contact loyalty@rivieracreek.com for assistance.
How do I update my email or text communication preferences?
You can update your communication preferences using the unsubscribe or preference links included in Riviera Creek emails and text messages. You can also contact loyalty@rivieracreek.com for help.
Who do I contact if I still need assistance?
Our loyalty customer service team is happy to help! Email loyalty@rivieracreek.com with a description of your issue. If your question involves a loyalty card, please include any relevant photos or information to help us resolve it.
Step-By-Step Instructions to Claim Your e-gift card.
1. Find the email you received from giftcards@birchmountnetwork.com and click the link that says open e-gift card.
2. The next page will show you your card and PIN information, click exchange now.
3. If you already have an account, log in here. If you do not have one, register for one. Hit the check mark box next to “I consent to receive exclusive….”, then click create account.
4. The next page will show you the card number and a pin number. Enter that from step 2. Then hit load card.
5. Hit load brands. There you’ll be able to see the current retailers.
6. Select the one you would like to receive an e-gift card for.
7. Once you select a retailer, you’ll get a page to swap the card. It will automatically default to the amount you have available. Click the checkmark box next to “I agree to the following terms and conditions”. Then click next.
8. You’ll be asked if you really want to swap this card. If you do, hit proceed with swap. If you do not want that retailer or want to choose another, hit cancel swap, and then repeat step 7.
9. Once you proceed to swap, you’ll get another email from Riviera Creek with the actual e-gift card from the retailer that you’ve selected.
10. The email will contain a link to the retailer page, each page will be different, so you’ll need to follow those directions to get the credits.
